Cancellation policy

PURE HOPE SCENT CLUB — PURCHASE OPTIONS CANCELLATION POLICY

Recurring Subscription

By joining the Pure Hope Scent Club, you authorize Pure Hope Body Care to automatically charge your selected payment method on a recurring monthly basis for your Scent Club subscription, including applicable shipping and taxes, until the subscription is canceled.

Scent Club members receive one eligible travel-sized fragrance per subscription cycle at the applicable membership price. Available fragrance selections and subscription benefits may change from time to time.

Cancel Anytime

There is no long-term commitment. You may cancel your Scent Club subscription at any time through your subscription management portal.

Cancellation must be completed before your next subscription order is processed to prevent the next recurring charge. Canceling your subscription stops future recurring orders and charges but does not automatically cancel or refund an order that has already been processed.

Already-Processed Subscription Orders

Once a recurring Scent Club order has been processed and payment has been successfully charged, the order cannot be canceled or refunded solely because the customer forgot to cancel, pause, modify, or update the subscription before the processing date.

This does not affect any rights you may have under applicable law or our policies regarding damaged, defective, incorrect, or otherwise eligible items.

Pause, Resume & Subscription Changes

Where available through the customer subscription portal, members may pause, resume, or make eligible changes to their subscription. Any changes intended to affect an upcoming order must be completed before that order is processed.

Changes made after an order has already processed will generally apply beginning with the following subscription cycle.

Fragrance Selection

Members are responsible for making any available fragrance selection or subscription changes before their upcoming order is processed. Once an order has been processed, we cannot guarantee that the fragrance selection can be changed.

Shipping

Applicable Scent Club shipping charges will be displayed at checkout or as part of your subscription. Shipping charges, taxes, and other applicable fees may be included with each recurring order.

Returns & Product Issues

Due to the personal-care nature of our products, opened, used, or tested fragrance products are generally not eligible for return based solely on fragrance preference.

If your Scent Club order arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine the appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Managing Your Scent Club Membership

Customers can manage eligible subscription settings through the Manage My Scent Club customer portal. Available options may include changing an eligible fragrance selection, pausing, resuming, or canceling the subscription.

Contact Us

Questions regarding your Pure Hope Scent Club subscription can be sent to:

Pure Hope Body Care
Email: info@purehopebodycare.com
Website: PureHopeBodyCare.com

By purchasing a recurring Scent Club subscription, you acknowledge and agree to these purchase-option cancellation terms.