Refund policy

Pure Hope Body Care Refund & Return Policy

We want you to love your Pure Hope Body Care purchase. If you have an issue with your order, please contact us at info@purehopebodycare.com.

Returns

We accept eligible returns within 14 days of delivery. To qualify for a return, products must be unused, unopened, and in their original condition and packaging.

Because of the personal nature of our body care and fragrance products, opened, used, or tested products cannot be returned for hygiene and safety reasons, except when an item arrives damaged, defective, or incorrect.

Fragrance Preference

Fragrance is personal, and scent preferences vary from person to person. We cannot accept returns on opened or used products solely because a customer does not prefer the fragrance.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, or you received the wrong item, contact us as soon as possible at info@purehopebodycare.com with your order number and photos of the issue. We'll review the situation and work with you toward an appropriate resolution.

Refunds

Once an approved return is received and inspected, we'll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Charges

Original shipping charges are non-refundable unless the return is due to an error by Pure Hope Body Care or an eligible damaged/defective shipment.

Customers are responsible for return shipping costs for standard approved returns unless otherwise stated by Pure Hope Body Care.

Subscriptions

Pure Hope Scent Club subscription charges and shipments that have already been processed are not eligible for cancellation or refund simply because a customer forgot to cancel or modify their subscription before processing. Customers may manage future subscription orders according to the Scent Club terms.

Order Cancellations
Orders may be canceled within 1 hour of being placed. After the cancellation window has passed, we cannot guarantee that an order can be canceled or modified.

Final Sale

Gift cards and any products specifically marked Final Sale are not eligible for return or refund.

Contact Us

For return or refund questions, contact:

Pure Hope Body Care
info@purehopebodycare.com
PureHopeBodyCare.com