Shipping policy

Shipping Policy

Order Processing
Orders are processed and prepared for shipment as quickly as possible. Please allow approximately 2–5 business days for order processing. Processing times may be extended during new product launches, sales, holidays, or periods of high order volume.

Shipping Rates
Standard shipping is available for a flat rate of $6.95. Any available promotional, discounted, or Scent Club shipping rates will be displayed at checkout.

Delivery Times
Delivery times begin after your order has been processed and transferred to the shipping carrier. Carrier transit times are estimates and may vary due to weather, holidays, carrier delays, or other circumstances outside of Pure Hope Body Care's control.

Tracking Information
When available, tracking information will be sent to the email address or contact information provided with your order once your shipment has been prepared.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, contact us as soon as possible at info@purehopebodycare.com. Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

Lost, Delayed, or Damaged Packages
If your package arrives damaged or you experience an issue with your delivery, please contact us at info@purehopebodycare.com with your order number and any relevant photos or information so we can review the situation and assist you.

Questions
For shipping questions, contact Pure Hope Body Care at info@purehopebodycare.com or visit PureHopeBodyCare.com.